Lost, Stolen & Damaged Package Policy

At Bazaar of Treasures, every piece of jewelry, item and product (“Item”) is thoughtfully selected, carefully inspected, and packaged with the utmost care. Because we specialize in unique vintage and pre-owned jewelry and other Items, many of our Items are one of a kind and cannot be replaced. We appreciate your support of our small business and ask that you review the following shipping policy before placing your order.

Shipping & Order Processing

All orders are carefully packaged to help ensure they arrive safely.
Every shipment includes tracking, and you will receive a shipping confirmation email with tracking information once your order has been dispatched.
Orders are shipped to the address provided at checkout. Please review your shipping information carefully, as we are unable to reroute packages once they have been shipped.
We are not responsible for delays caused by weather, carrier disruptions, holidays, customs processing, or other circumstances beyond our control.

Signature Confirmation

For additional security, signature confirmation may be required on higher-value orders. The purchase amount requiring a signature is determined at our discretion and may change without notice.

If signature confirmation is required, someone must be available to accept the package. If delivery attempts are unsuccessful, the carrier's procedures for pickup or redelivery will apply.

Optional Shipping Insurance

To provide additional peace of mind, shipping insurance may be selected during checkout.

Shipping insurance helps protect your purchase in the event of loss, theft, or damage during transit, subject to the insurance provider's terms and claim requirements.

Customers who decline optional shipping insurance acknowledge that reimbursement for carrier-related loss, theft, or damage may be limited to the extent permitted by applicable law and carrier policies.

Lost Packages

A shipment may be considered lost when:

Tracking has not updated for an extended period (generally 7–10 business days for domestic shipments), or
The shipping carrier confirms that the package cannot be located.

If you believe your package has been lost, please:

Verify that the shipping address on your order is correct.
Check with household members, neighbors, or your building management.
Contact the shipping carrier to initiate a missing package search.
Notify us within 14 days of the expected delivery date.

We are happy to assist with carrier communications whenever possible; however, all lost package investigations are ultimately handled by the shipping carrier and, if applicable, the shipping insurance provider.

Packages Marked as Delivered

Once a package has been marked Delivered by the shipping carrier to the address provided at checkout, responsibility for the shipment transfers to the recipient.

If your tracking indicates "Delivered" but you cannot locate your package, we recommend that you:

Check around your property and any designated delivery locations.
Ask household members or neighbors if they accepted the package.
Contact your local post office or shipping carrier immediately.
File a police report if theft is suspected.

Because delivery is confirmed by the carrier, we are generally unable to issue refunds or replacements for packages marked as delivered. We will gladly provide any documentation needed to assist with carrier or insurance claims.

Damaged Packages

If your package arrives visibly damaged, please photograph the package and its contents immediately and contact us within 48 hours of delivery. We will work with you and the shipping carrier to resolve the issue whenever possible.

Please include:

Your order number
Photographs of the shipping box
Photographs of all packing materials
Clear photographs of the damaged jewelry

Please retain all original packaging until your claim has been resolved, as the shipping carrier or insurance provider may require inspection.

Once we have reviewed your documentation, we will work with you to determine the most appropriate resolution, which may include filing a carrier claim, repair (when feasible), store credit, or another mutually agreed-upon solution.

Vintage & Pre-Owned Jewelry

Our collection consists primarily of vintage and pre-owned jewelry. As such, minor signs of age, wear, patina, or manufacturing characteristics consistent with an Item's age are considered part of its unique history and charm and are not considered defects.

We make every effort to accurately photograph, describe, and disclose the condition of each item before it is offered for sale. We encourage customers to review all photographs and descriptions carefully and to contact us with any questions before purchasing.

Limitation of Liability

Once an order has been accepted by the shipping carrier, delivery is subject to the carrier's terms and conditions.

Our liability for packages that are lost, stolen, delayed, misdelivered, or damaged in transit is limited to the amount recoverable through the shipping carrier and/or any applicable shipping insurance, except where otherwise required by applicable law.

Nothing in this policy limits any rights that consumers may have under applicable federal, state, or local consumer protection laws.

Questions

If you have any questions regarding shipping or experience an issue with your order, please contact us promptly at info@bazaaroftreasures.com. We are committed to providing exceptional customer service and will always do our best to assist you throughout the shipping process.